We are committed to providing a high quality service to our customers. This session explains our customer care policy and how we proactively strive to provide products and a service in which our customers can have full confidence. 

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We aim to deliver  products designed to satisfy our customers needs and expectations, to the highest standards. 

Our aim is to get orders out as quickly as possible. There’s nothing worst than buying an item and waiting forever for it to arrive. Here at Italise Cosmetics our aim is for our customers to not just fall in love with our products but also feel special whilst using them. If for any reason you are unhappy with the service or the product please give us an opportunity to rectify any issues you may have by firstly sending us an email .

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You can always contact us at enquiries@italisecosmetics.com once you have sent us an email someone will be in touch as soon as possible to answer any questions or resolve any issues. We aim to treat each customer with the upmost respect and care. Our goal is to keep happy customers coming back. If you see room for improvement don’t be shy, please don’t hesitate to drop us a line and let us know your thoughts or where there is room for improvement. Our aim is to bring you quality ethical products time and time again. All items are vegan, eco-friendly and all our packaging is sustainable and recyclable. If there’s anything you’d like to see stocked on our website that you think should be there and fits our ethical values, please don’t hesitate to drop us a line. 

We aim to be attentive to details, if there’s anything you need help with on our sight or with ordering items please drop us a line at enquiries@italisecosmetics.com

 

If you have a query about your order, check out our FAQ section or send us an email at enquiries@italisecosmetics.com

We will always act in a professional and courteous manner at all times including prompt attention to your emails. Communicating honestly, courteously and knowledgeably. We may not always be able to answer the question or resolve the issue right away without referral, in this case we will let you know, your issue is being via a acknowledgement email. 

If your order is placed before midday on a working day, we aim to get your delivery out the same. If not it will be out for delivery the next working day.